6 Signs It’s Time to Break Up With Your Mortgage Marketing Agency

woman holding up a broken heart to symbolize breaking up with your mortgage marketing agency

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In an increasingly competitive market where consumers are more tech-savvy than ever before, selecting the right mortgage marketing agency to partner with can be a game-changer for your business. What loan officer doesn’t want to maximize their reach and generate new leads? But what do you do when things don’t turn out as planned, and the ROI just isn’t there? This article discusses major red flags to look out for when it comes to deciding whether to terminate services from a particular mortgage marketing company.

Key Takeaways

  • Breaking up with a marketing agency is a big decision that could affect the future of your mortgage business.
  • Some indicators that it might be time to consider parting ways with your current mortgage marketing agency include when the efforts don’t match the returns, when an agency tries to employ one-size-fits-all strategies, when there’s a lack of communication and innovation, when your reputation is on the line, and when there’s a lack of responsibility on the part of the agency.
  • The choice to part ways with a marketing agency should ultimately be based on carefully evaluating your company’s needs, the agency’s performance, and the possibility of finding a more fruitful partnership elsewhere.

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Recognizing the Need for Change

If you’re reading this article, chances are you’re already questioning whether it’s time to break up with your mortgage marketing agency. It’s not always easy to recognize when it’s time to make a change, but there are a few signs that can help you determine whether it’s time to move on. Here are some of the most common signs:

A Lack of Results and Dwindling ROI

One of the most obvious signs that it’s time to break up with your mortgage marketing agency is a lack of results. If you’re not seeing the leads, conversions, and revenue that you were promised, it’s time to reassess your relationship with your agency. While it’s important to remember that marketing is not an exact science and results may take time, you should have a clear idea of what you’re working towards and what success looks like for your business.

To determine whether your agency is delivering the results you need, you should regularly review your marketing metrics and KPIs. If you’re not seeing the growth and ROI you need, it’s time to have a frank conversation with your agency about what’s not working and what changes need to be made.

One-Size-Fits-All or Inflexible Strategies

One of the most significant red flags to watch out for is an agency that is overly rigid in its approach. A good marketing agency should be able to adapt to your needs and goals and be willing to adjust their strategies or coaching accordingly. If your agency seems to have a one-size-fits-all approach and is not willing to work with you to help you get the best out of their system, it may be time to consider other options.

To avoid this issue, make sure you have a clear understanding of your agency’s strategy from the outset. Ask questions about how they plan to help you achieve your goals and what tactics they will use. If they seem unwilling to listen to your needs or adapt their approach, it may be time to move on.

Lack of Innovation

Another key factor to consider is whether your agency is keeping up with the latest trends and technologies. Mortgage marketing is a constantly evolving field, and it’s essential to work with an agency that is innovative and forward-thinking. If your agency is stuck in the past and not keeping up with the latest developments, you may be missing out on opportunities to reach new customers and grow your business.

To avoid this issue, ask your agency about their approach to innovation and how they stay up-to-date with the latest trends. Do they attend industry conferences and masterminds or participate in continuing education programs? Are they willing to try new tactics and technologies? If not, it may be time to look for an agency that is more willing to embrace change.

Communication Breakdown

Another common sign that it’s time to break up with your mortgage marketing agency is poor communication. If you’re not getting regular updates on your campaigns, if your emails and calls go unanswered, or if you’re not getting the information and support you need to make informed decisions about your marketing, it’s time to reassess your relationship with your agency.

A lack of communication can lead to misunderstandings, missed opportunities, and wasted resources. If you’re not getting the support you need from your agency, it’s time to have an honest conversation about what’s not working and what needs to change. You should also consider whether your agency is the right fit for your business and whether you need to look for a new partner who can provide the communication and support you need to succeed.

Your Reputation Is on the Line

Low-effort and low-quality marketing reflects poorly on your reputation. But in this industry, trust is everything. If potential leads and prospects can’t trust your marketing, what are the odds they’ll trust you with their mortgage (or even fill out an application)? Additionally, maintaining consistency is crucial in marketing. If your agency consistently fails to meet deadlines or falls short of your goals, it can reflect poorly on your brand and disrupt your overall marketing plan. 

You deserve a mortgage marketing agency that understands the importance of a solid reputation and nurture system to convert leads into long-term clients. 

The Blame Game: Shifting Faults vs. Taking Responsibility

One of the most essential elements of a successful workplace is accountability. When a mortgage marketing agency is more focused on assigning blame than owning up to its mistakes, it creates a strained working relationship that isn’t sustainable in the long run. On the other hand, when a mortgage marketing agency takes complete ownership, this cultivates a culture of transparency, collaboration, and accountability. Which type of business relationship would you prefer? 

Evaluating Your Return on Investment 

When it comes to evaluating the success of your mortgage marketing agency, one of the most important factors to consider is your return on investment (ROI). By analyzing your ROI, you can determine whether your mortgage marketing agency is delivering the results you need to justify the costs of their services.

High Costs

One of the most common reasons to break up with a mortgage marketing agency is high costs. If you’re paying too much for their services, you’re likely not seeing a good ROI. What does their price include? Is it just the leads? Do you get access to a private learning community? Coaching? 

To determine if you’re paying too much, compare the costs of your mortgage marketing agency to the industry standards. If you’re paying significantly more than the average without all the bells and whistles, it may be time to consider other options.

Low Returns

Another important factor to consider when evaluating your ROI is the returns you’re seeing from your mortgage marketing agency. If you’re not seeing a significant increase in leads, conversions, or sales, it may be time to reevaluate the effectiveness of your agency’s strategies.

To determine if your returns are too low, compare your current performance to your previous performance and industry benchmarks. If you’re not seeing any improvement or falling behind industry standards, it may be time to consider other options.

Making the Decision to Part Ways

Breaking up with your mortgage marketing agency is a difficult decision that requires careful consideration. You may have invested a lot of time and money into your current agency, but if they are not meeting your needs or delivering the results you expect, it may be time to move on. Here are some things to consider before making a final decision.

Weighing the Pros and Cons

Before you break up with your mortgage marketing agency, you should weigh the pros and cons of staying with them. Consider the following:


  • You have an established relationship with the mortgage marketing agency. 
  • The agency has experience in the mortgage industry. 
  • The agency has a good reputation. 
  • The agency has a track record for success. 
  • The agency is constantly innovating. 
  • The agency has a great support team.


  • The agency is not meeting your needs. 
  • The agency is not delivering on their promises. 
  • The agency is not responsive to your communicated needs. 
  • The agency is not transparent about their process or results.
  • There is very little (or even no) support. 
  • Nothing ever changes. 

Consider each of these factors carefully and decide if the pros outweigh the cons. If not, it may be time to break up with your agency.

Planning Your Exit Strategy

Once you have decided to break up with your mortgage marketing agency, you need to plan your exit strategy. This includes:

  • Reviewing your contract to determine the terms of termination
  • Giving the agency notice of termination in writing
  • Taking possession of all marketing materials, leads, data, and intellectual property that the contract allows for
  • Ensuring a smooth transition to a new agency or in-house marketing team

It is important to handle the breakup professionally and respectfully. This will help you maintain a good reputation in the industry and avoid any legal issues.

Read about the Hidden Dangers of Buying Mortgage Leads Online

Is This a Win/Win Partnership?

Partnering with agencies can significantly impact the success of your brand’s digital marketing strategy. It’s crucial to be proactive when you notice warning signs of a weakening relationship. Recognizing these indicators, such as decreasing ROI, ineffective communication, or a lack of transparency, lets you determine whether to continue working with your current marketing agency. 

It’s vital to remember that a partnership should be mutually advantageous. If it’s not, it’s time to explore fresh opportunities that better align with your business values, objectives, and aspirations. 

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